“You can make service transformation a reality faster with the most innovative, connected, and complete FSM solution available.”— Marne Martin, President of IFS Service Management, EAM, and Global Industries

In this competitive and turbulent landscape, having streamlined and accessible systems and services is crucial to keep your operations running smoothly. It also allows you to meet the needs of your employees, customers, clients, partners, and other stakeholders. Because of these needs, many businesses and organizations rely on innovative methods and technologies to revolutionize their overarching processes and procedures.

No matter what type of work you do or what industry you are in, efficiency is critical to your success. That’s why many organizations are turning to enterprise software to meet their needs and solve their problems.

With the global ERP software market being worth $41.69 billion at the beginning of 2021, the impact of these systems is evident. While that number is impressive, people who’ve never used the software may find it difficult to understand why ERP is essential to their enterprise. But as globalization clamps down the market for many businesses, it’s essential to seek out tools to give your enterprise a competitive edge. For many firms, this is achieved through the use of ERP.

Choosing the right business software can help the firm grow by leaps and bounds. IFS provides one of the world’s premier enterprise management software solutions for companies, businesses, and organizations. IFS develops and delivers enterprise software for firms worldwide that produce and distribute goods, build and maintain assets, and manage service-focused operations. Within its single platform, IFS’ industry-specific products are innately connected to a single data model and use embedded digital innovation so that customers can be their best when it matters to their customers – at the Moment of Service^TM. The industry expertise of its people and growing ecosystem, together with a commitment to deliver value at every step, have made IFS a recognized leader and the most recommended supplier in its sector.

Providing superior service management facilities for your business—IFS Service Management

Service software, at its best, is a catalyst for growth, not just in terms of effectively managing service, but by helping you master compound processes and track more elements of your enterprise than ever before—a single truth source under one roof. This level of detail doesn’t just delight customers, it offers you the tools to rethink your business books and how you package products for your customers.

Customers expect a personalized, connected service from the first call to final sign-off. To deliver it, you need accurate, end-to-end field service management software that improves business efficiency, ensuring fast response times and real-time reactivity.

With service management tools such as field service management, workforce planning and scheduling, mobile field service, and remote assistance capabilities, IFS maximizes profitable service based income streams.

Create capacity for growth

Customers can boost technician utilization with AI-powered scheduling and planning optimization. Your technicians can do more jobs at the right time to maximize capacity. Grow your business by selling more advanced services and multi-level SLAs.

Gain scalability for consistent service delivery

IFS Service Management enables customers to gain a scalable field service management platform to focus on delivering the consistent service experience that customers expect. IFS makes data the key to differentiating customers’ business in the industry.

Add business value and reduce your service delivery costs

IFS optimizes customers’ current processes and prepares them to meet tomorrow’s business requirements. Through IFS, customers can expand service and increase service revenue while delivering enhanced customer service.

Deliver Outcome-Based Service

The IoT predictive service from IFS enables customers to transform their service business and shift from traditional maintenance to lucrative outcome-based contracts.

Expert help instantly. Remote assistance anywhere

IFS lets customers connect remote experts with engineers, technicians, or customers, to help instantly diagnose and solve issues to increase first-time fix rates. Customers can capture expert knowledge for customer service, onboarding, and training.

IFS helps customer simultaneously reduce costs, risk, and time. while optimizing outcomes and achieving the KPIs that matter most to their business.

Once your implementation kicks off, the IFS team will be with you throughout, helping you ease into the transition for a fast, cost-effective, and streamlined result. Having worked with service organizations since 1983—and as a service organization in their own right—IFS understands that each implementation is unique.

Looking into the future

IFS has acquired Ultimo Software Solutions, the Netherlands-based cloud Enterprise Asset Management (EAM) software provider. ULTIMO has been widely recognized for building a solid reputation for the completeness, configurability, and flexibility of its SaaS EAM solutions.

ULTIMO complements the IFS’ Cloud EAM software with a demonstrated track record of delivering faster time to value in the industries they serve. ULTIMO provides an EAM point-solution widely accredited for its rapid deployment and ease of use.

Founded in 1988, ULTIMO is headquartered in the Netherlands and has 180 employees and over 2000 customers, including Argent Energy, BASF, London Gatwick Airport, VTTI, Ravago, Vion Food Group, and Hutchison Ports ECT Rotterdam.

The combination of ULTIMO and IFS means that IFS stands out against competitors as the only vendor that can now offer cloud-native EAM solutions that cater to every company with complex end-to-end enterprise needs or as a standalone point solution.

Guiding IFS Service management to industry dominance

Marne Martin is the President of IFS Service Management, EAM, and Global Industries. Underpinning Marne’s drive and focus on elevating the position of IFS’s service management portfolio is the belief that complexity shouldn’t be simplified.

Before joining IFS, Marne was already accomplished in the sector. Serving as CEO, she led the executive leadership team at ServicePower Technologies PLC, an FSM software company. Innovation-led, she was responsible for the transformation of their go-to-market strategy, shifting focus to SaaS, which reaped rewards year on year.

Well-respected in the field as a strategic businesswoman unafraid of embracing a challenge, Marne has won several awards, including 2016 CEO Gamechanger of the Year (FSM) from ACQ 5 Global Awards and 2015 Field Service CEO of the Year from Executive Awards. She is also featured on the Software Report’s 2019 list of Top 50 SaaS CEOs.

Taking her passion for precision beyond work, she enjoys competing in dressage. Marne is also committed to supporting girls and women pursuing STEM careers.