Local Measure – Providing businesses with a platform that fosters genuine connections and anticipatory customer service

Outstanding customer experience is at the heart of every successful business. When customers feel valued and enjoy the overall experience of doing business with your brand, they’ll often come back for more. But get it wrong, and not only will they flock to your competitors, but they probably won’t give you a second chance, either. Your brand’s reputation is just as important—if not even more important—than the products or services you offer. So, creating a great customer experience doesn’t just make generally good business sense, it is the key to driving long-term business growth. But the entire notion of customer experience has changed quite a bit over the last few years. Today, it’s all about making every aspect of the customer journey as smooth, simple, and frictionless as possible. It’s equally about using intelligent technology, like customer self-service solutions, to provide customers with the positive experience like the support as their expectation at every single touchpoint they have with your brand.

Local Measure is a next-generation customer experience company. Founded in 2014, Local Measure’s global team is spread across Sydney, Miami, Amsterdam, Barcelona, and Singapore and serves some of the world’s largest hospitality, financial services, government and telecommunications businesses. Local Measure launched a new SaaS product, a cloud contact center solution called Engage for Amazon Connect. Today, once again, hotels, restaurants and cafes are continuing to use Local Measure's Guest Experience Suite to improve their service and contact centers around the world are moving to the cloud with Engage - speaking volumes for their team and vision from day one: To build a world where every customer experience is exceptional.

Leveraging Robust Services that Enhance Customer Engagemnet

Engage: Engage is the leading contact center solution powered by AWS. Improve customer experience and agent productivity in record time today. Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect. Engage is a Contact Center as a Service (CCaaS), meaning they take care of all updates and improvements, with no hardware or expensive agent licenses. Building a brand requires putting your customers' first. Engage helps your agents better understand customers and make life easier with intelligent AI and features like sentiment analysis, chatbots, skills-based routing and more. Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE and Web Chat all out-of-the-box.

Engage CTI Adapter: The Engage CTI (Computer Telephony Integration) turns your Salesforce platform into a complete omnichannel contact center out-of-the-box. Over 150,000 businesses globally rely on Salesforce. With the Engage CTI, your contact center and anyone in your organization using Salesforce can take customer experience to a new level. Perfect for agents, sales teams & field workers. The Engage CTI is a fully-fledged contact center within Salesforce. Run your entire support team from Salesforce with click to call voice and chat, screen pop, historical data, resolution codes, and more for accuracy & efficiency. The Engage CTI includes intelligent AI and features like sentiment analysis, chatbots, skills-based routing and more to personalize your support. It is also omnichannel adding Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, and Webchat out-of-the-box. Salesforce CTI adapters are traditionally expensive, with per-seat fees, complex installation, and agent training requirements. The Engage CTI is intuitive and fast to implement, providing a superior time-to-value.

Guest Experience Suite: Local Measure’s Guest Experience Suite features solutions that help you identify new and returning guests, understand their needs and the context of their visit and engage with them to build brand loyalty. With Local Measure's API you can bring real-time customer insights into pretty much any existing system you're using. Integrate customer sentiment, visit history, and interactions from Local Measure into your other systems to save time and improve customer outcomes. Over half of your visitors aren't yet part of your loyalty program. Identifying these individuals and serving them tailored, context-appropriate offers can drive acquisition, and help existing members get more from their membership. In fact, even a 5% increase in retention can lead to a boost in profits of 25%–95%. Integrating Local Measure’s offline visitation and interaction data supercharges your CRM into a single omnichannel customer history, enabling better business decisions and more engaging customer communications. What if your frontline team had deeper insights into what every on- premise customer was thinking and feeling in real-time? By connecting with Local Measure’s API, you’ll see relevant, contextual data about your customers within your existing PMS or customer ticketing software. By integrating Local Measure’s offline visitation, interaction, and sentiment data into your existing systems you can enable deeper insights and better business decisions.

Jonathan Barouch | Founder & CEO

"Our platform allows businesses to receive real-time customer intelligence whenever customers are on-premise, helping them to identify, understand and retain customers."