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ServiceTitan, revolutionizing trade sector

ServiceTitan, revolutionizing trade sector

At present, we are all surrounded by software. The number of individuals using computers in 2008 throughout the world crosses 1 billion. In 2021 there are 5.11 billion mobile users in the world. We know that all of these devices are functioning by an operating system that is a piece of software with lots of integrated functions. This is the function of the software. However, individuals and businesses throughout the world use software for many reasons and gaining lots of benefits. It is used in transportation, electrical grids, nuclear plants, and other functions that offer the basics of life. It is very important for businesses as it helps them distinguish from competitors and become more competitive. Software development can improve the client’s experiences, bring more feature-rich and innovative products to market, and make setups more safe, productive, and efficient.  Digitization of information and storing it online will not only save space but also integrates and centralizes it so that it is easy to access for those who need it. Also, it is easy to protect your data from outsiders.

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades. The company helps small business entrepreneurs to run and grow their businesses successfully. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target incredible growth. The company unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.

Providing Robust Software Solutions for the Trade Sector and SMEs

Call-Booking Software: When the phone rings, it's critical that your CSRs are ready to convert. The ServiceTitan phone integration enables your team to book more jobs while providing a highly polished customer experience. It also automatically populates customer information as calls come in, making an appointment booking quick and effortless. ServiceTitan's field service management software ensures CSRs follow best practices and collect the information your business needs with custom prompts on every call. In most cases, the CSR can choose from simple drop-down menus, so the customer has their undivided attention. Its property data display shows CSRs key details like property age and size to ensure better service and spot bigger opportunities.

Marketing Software: Advertising shouldn't feel like you're throwing money into a void. ServiceTitan's Marketing Scorecard allows you to monitor, adjust, and even create new campaigns with just a few clicks. Many marketing tools will enable you to track the number of incoming calls your ads have generated but not every incoming call results in money for your business. The Marketing Scorecard ranks all your campaigns by revenue, so you know what's working and what isn't. You can even drill down and see what kind of jobs your ads are producing. Effective advertising isn't just about how and when. It's also about where. And the ServiceTitan heat map can point you in the right direction.

Dispatch Software: The ServiceTitan dispatch board helps today's home and commercial service companies optimize technician tracking, so everyone stays on time. Your dispatch software should help avoid the things that keep your techs from being on time. With intelligent schedule optimization the company’s workforce scheduling tools make it easy for your dispatcher to keep your team flexible and proactive all day long. With a simple point-and-click, jobs can be extended, shortened, or rescheduled altogether. With the ServiceTitan dispatch board, your dispatchers have access to customer information, job histories, and even the call recordings. It also offers a capacity-planning tool that allows you to categorize techs by which types of jobs they can perform, enabling you to optimize your team's schedule.

Field Service Management Software For Quickbooks®: ServiceTitan's QuickBooks Integration lets you continue to use leading, time-saving accounting tools for your company's day-to-day transactions. As a service business, most of your transactions occur in the field. With ServiceTitan, these customer purchases can be instantly captured and exported to your QuickBooks. No inputting accounting data by hand or entering it twice. It ensures financials are accurate, current, and easy to access. It is entirely paperless, right down to its QuickBooks integration. In the field, your techs can quickly generate invoices and export them to QuickBooks.

Contractor Payroll Software: With ServiceTitan, your technicians' drive time, vendor runs, and wrench time is automatically documented on their timesheets, and OTP can be configured with a few clicks. On the office side, your staff can clock in and out right in ServiceTitan. And because the timesheets are synced with its dispatch board, your team always knows who's available for the next job. With ServiceTitan, your technicians always have access to their timesheet as it updates in real-time. That way, if they spot a discrepancy, they can flag it right in the software. And at the end of a pay period, each employee can digitally sign off on their timesheet to approve its accuracy.

Customer Experience Software: A new generation of customers has arrived. They use Uber, Netflix, and Amazon. They may even tweet about you. It's time you offered the kind of on-demand features these customers expect. Its tech tracking, you can show customers where their technician’s truck is on a map, and definitively know when they arrive for the appointment. With ServiceTitan’s tech tracking, you can show customers where their technician’s truck is on a map, and definitively know when they arrive for the appointment. You can send appointment reminders and even technician bios over SMS text so customers know what (and who) to expect when your truck arrives. Save time on back-office payroll preparation and employee sign-off with ServiceTitan’s Timesheets and Performance Pay. It offers real-time timesheet tracking, customizable performance pay, flexible start time and overtime, and so much more.

The Visionary Leader

Ara is the Co-founder and also serves as the Chief Executive officer of ServiceTitan. He along with Vahe built the company to help their fathers run a better contracting business. Today, the most successful home and commercial services companies run on ServiceTitan.

“ServiceTitan is on a mission to serve these men and women of the field services trades with the tools, training and support to build their businesses and achieve all their goals.”

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