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10 Best Customer-Obsessed Companies 2021

A management consultancy focused on B2B manufacturers: Strategex

A management consultancy focused on B2B manufacturers: Strategex

Every company needs business management consultancy to improve the overall performances of the entire organization of the company by doing this organization can help developing the company in every aspect. Management consultancy helps the company exploiting the resources for the betterment of the company. It also helps the company to maximize the use of financial and human resources. The main duty of HR is to conduct recruitment for the company, running payrolls of the employee, looking after their insurances and handling employees related other benefits and issues related to salaries. Consultants work closely with marketing department, finance department, and human resources department of the company. Consultants are expert in measuring and foreseeing the future outcome of today’s act and alerts the organization to act in proactive manner if they feel something worst going to happen which may result huge loss. Strategex is an 80/20 management consultancy that consistently delivers one thing: measurable ROI. Strategex is relentless in its pursuit of aggressive, profitable, and sustainable growth. Strategex is a research and consulting firm based in Chicago, dedicated to providing direction and support for sustainable, profitable and aggressive growth. Founded in early 1993, Strategex has focused on the growth of its business-to-business clients in both domestic and international markets. Strategex is a team of veteran business leaders, analysts, and researchers united in the mission to use data & experience to improve clients’ business.

Understand your customers better

Dramatically improve your financials with time-tested processes that improve net income and grow profitability. Strategex’s 80/20 Profit & Growth approach to strategic planning drives profitable market share growth. Strategex partners with you to transform business and set the foundation for operational excellence. The company explores issues that impact your growth and make actionable recommendations based on understanding market-driven behavior. The key to success is your unfettered commitment to the process using 80/20 principles. Strategex provides strategic improvements and the company’s work is only finished when they have transferred their skillset to your team and tracked results. Strategex’s work doesn't culminate in a report and high-level strategy. It culminates in an action plan based on sustainable profitability. Strategex helps companies improve product and customer portfolios, segmentation, pricing, and all mission-critical aspects of the business. Strategex is not in the business of creating and developing data; they are in the business of exploring issues that have a strategic impact on your growth. Unlike traditional consultants, Strategex guides its clients to self-sufficiency. Strategex transfers its 80/20 knowledge and skillsets to your team. Strategex provides the tools and strategies that increase profitability, customer satisfaction, and profitable market share.

Protect your investments

Strategex Customer Experience (CX) focuses on creating long-term customer success. Strategex's Customer Experience (CX) programs are designed for a B2B clientele. Strategex combines 80/20 with customer insights to improve your customer experience. Strategex’s CX strategies build upon insights across the B2B customer journey to turn customers into evangelists. After 20+ years, and thousands of engagements, Strategex has learned some universal truths: When you amplify the voice of the customer, you amplify your bottom line. Top customers require a VIP experience. Creating the right experience for the right customer results in profitable growth. Strategex’s customer insights and customer experience programs concentrate on top profit-driving accounts. Strategex is a market leader in customer research and they use that experience to help you fully-understand your top customers. Then, Strategex makes you obsessed with them, and them obsessed with you. It's that mutual obsession that drives EVERYTHING: loyalty, growth, bottom-lines. When it comes to customer insights, Strategex has got 20 years of experience. Strategex’s competitors often deliver customer data on a random set of survey respondents. Instead, the company focuses on top customers to provide insights behind the right metrics. Strategex will guide you to use that intelligence to transform customer success, revenue, and profitability. Strategex’s team of CX experts provides fast, actionable B2B customer experience strategies. The company’s CX strategies are informed by your customer insights, company and financial data, and internal stakeholders. Strategex delivers a framework to enhance your customer experience, gain competitive intelligence, and discover opportunities for growth. When it comes to designing CX programs, Strategex’s mantra is simple: Treat Top Accounts Exceptionally Well. The company works to make sure every person in your organization is customer-obsessed and responsible for delivering an exceptional CX to your top accounts. Strategex also helps you segment your customers, design loyalty programs, stream-line product offerings, and more.

Mitigate risk and jump-start value creation

Strategex Customer Due Diligence is voice of the customer research on steroids. The team starts with 80/20 financial analyses. Then they interview - top revenue generators. Customers tell Strategex everything: What they think, what they feel, and their impulses. Strategex knows quickly whether or not top customers are happy and secure or if they're leaving right after you write the check. This package is designed exclusively for private equity. In less than 30 days, Strategex assesses customer relationships, identify at-risk customers, and provide value creation strategies. The company delivers it all before you close. Strategex Customer Due Diligence works. On average, they add 300 BPS to op income in the first 100-days post-close. When they uncover issues, Strategex saves clients an average of $21M per deal. Strategex goes beyond market research. They provide fast customer insights using in-depth interviews, web surveys, and 80/20 data analysis. Strategex will validate your investment thesis. Every project allows it to:

  • Assess the stability of top revenue generators
  • Identify at-risk accounts
  • Design customer retention strategies
  • Validate the target's growth outlook
  • Uncover opportunities to increase wallet share
  • Develop 100-day action plan

Strategex’s expert team partners with you to add value post-close. The company is committed to helping its private equity clients get all the things they're looking for: close with confidence, grow faster, exit faster, and achieve a better ROIC.

Meet the leader behind the success of Strategex

David Philippi is the CEO of Strategex. His expertise includes 80/20 execution, product development, and market analysis to drive profitability. Prior to joining Strategex, David gained experience at Cinch Connectors in various product management and business development roles. There, he honed his skills in market research, product development, growth planning, and manufacturing. He was responsible for growing product lines, penetrating new markets, and devising long-term strategies for driving profitable revenue. Since joining Strategex, David has consulted with over 50 clients and has contributed to the success of Strategex's 80/20 Profit & Growth engagements. He applies his 80/20 mastery along with analysis and growth strategies to help clients achieve profitable market share growth. Prior to becoming CEO, David was the General Manager of the 80/20 Profit & Growth business. He was responsible for running the business and had a CAGR of 19% during this time. To date, Strategex has delivered over two billion dollars in operating income improvement to Strategex’s clients – thanks in large part to David’s strategic vision – although, he’d probably tell you that the team and the clients did all the work. David obtained a BS in Electronic Engineering Technology from DeVry Institute of Technology and received his MBA from Lake Forest Graduate School of Management.

“When you work with Strategex, you gain access to the brightest minds in business leadership. Our talent has more than 300 years of shared experience in executive leadership and management. Clients value our team's diverse backgrounds that range from marketing to engineering to finance,  and more.”

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