CIO Bulletin

Matt Hawkins, CEO of Waystar: A scalable entrepreneur focused on solving challenges in healthcare so providers can focus on caring for their patients and communities

Waystar provides market-leading technology that simplifies and unifies healthcare payments. Its cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds, and brings more transparency to the patient financial experience. The Waystar platform is used by more than 450k providers, 750 health systems and hospitals, and 5k health plans—and integrates with all major HIS and practice management systems.

Simplify Healthcare Payments

Building a modern, simplified revenue cycle demands versatile technology and a partner who’s always searching for new and better ways to solve your challenges. Their technology platform is truly unified with one database that provides more accurate analytics. Whether you’re looking for a complete revenue cycle management suite or to elevate your existing systems, they have everything you need to transform healthcare payments. Unlock the sleek, intuitive workflows and actionable financial insights your organization needs with a fast and easy implementation of their end-to-end revenue cycle platform.

Waystar integrates with all major practice management, hospital information, and EHR systems and can be fully functional in much less time — and with much less hassle — than the industry standard. Waystar is proud to introduce Hubble, a robust AI and RPA platform. By automating processes that previously required human labor, Hubble allows healthcare organizations to redirect their resources to improving patient and community care. Learning and growing more efficient over time, Hubble represents the next leap in revenue cycle management technology.

Physician + Specialty Practices

Give your team the tools to help them be more productive and exceed your practice’s financial goals. Their technology strengthens your practice management system so you can more easily check eligibility, automate claim monitoring, and prevent denials before they occur and more. Work within their user-friendly interface or your existing PM system—whichever you prefer. With Waystar, you can trim AR days and maximize revenue, and intelligent algorithms and reporting features can help inform future decisions. Whatever your practice type—physician or specialty group, surgery center or another healthcare business—Waystar is optimized for your organization. And, because their suite of solutions scales and translates easily across specialties, it’s primed for mergers or consolidations. Protect, accelerate and find new revenue with their intelligent and simple-to-use technology. Choose from a suite of solutions that remove friction across the entire revenue cycle—from improving the patient financial experience, to ensuring charge accuracy and compliance, to collecting more, more easily, from payers. With automated denial management technology from Waystar, you can bring your denial rate closer to zero while getting the most out of your team’s time and energy. Manage, appeal and even prevent denials to keep revenue from slipping through the cracks.

Waystar for Children’s Hospitals

At Waystar, they understand that optimizing administrative and financial workflows can help your patients get the care they need, when they need it—and relieve stress for their parents and families. Waystar is your end-to-end revenue cycle partner, simplifying the entire financial process so that your team reaches new heights in efficiency and service. Together, they can ensure your patients and their families remember the world-class care they received—not the payments and processes that got in the way.

Imagine if verifying eligibility, getting procedures authorized and triaging payer exceptions were fast and simple. This would not only take the burden off your team, but also ensure a smoother and less stressful experience for your patients and their families. With Waystar, your team will be empowered to:

Improve patient access. Reduce financial stress for families + payer burden for staff so children receive specialized care without delay.
Automate manual tasks. Intelligently streamline stubborn revenue cycle inefficiencies to elevate user performance.
Expand your ambulatory reach. Bend the cost curve and get paid faster + fuller by expanding the care continuum to lower acuity settings.
Put patients + families first. Transform the financial experience and heighten service goals so your team can focus on patients, not payments.

Matt Hawkins | Chief Executive Officer + Board Member

Matt is a proven executive who is passionate about the ability of technology to improve healthcare. As the Chief Executive Officer who formed Waystar, Matt also spearheaded the $2.7 billion sale of Waystar to EQT and CPPIB, with Bain Capital retaining a minority stake in the company. In the last five years, he has helped identify and architect several healthcare-technology-related investments.

Before joining Waystar as CEO and board member in 2017, Matt was president of Sunquest Information Systems, where he led several acquisitions and guided the company’s transformation into a global leader in laboratory diagnostic informatics. Previously, Matt was with Vista Equity Partners, where he served as president and board member of Greenway Health, CEO and board member of Vitera Healthcare Solutions, and CEO and board member of SirsiDynix. From 2004 to 2007, Matt was vice president and general manager of Henry Schein Practice Solutions. Earlier in his career, he was a management consultant at McKinsey & Company.

A number of industry and business publications have acknowledged Matt’s leadership, including as one of Becker’s Hospital Review’s Entrepreneurs to Know, Healthcare IT News’s H.I.T. Men & Women of the Year and Utah Business Magazine’s Forty Under 40. Matt was also named one of the Top 50 Healthcare CEOs in 2019 and 2020 by the Healthcare Technology Report. He has contributed articles and thought leadership to Forbes, The Wall Street Journal, USA Today, Inc., Modern Healthcare, Becker’s Hospital Review, Healthcare IT News, and more.

Mr. Hawkins received an MBA from Harvard Business School and a Bachelor’s Degree with University Honors from Brigham Young University. He is deeply committed to volunteer service.