We provide truly personalized population health management support services: Health Dialog

Health Dialog is a care management, worker eudaimonia, and call support provider. The company is a whole in hand subsidiary of Rite Aid Corporation and headquartered in Beantown, Massachusetts.

Health Dialog’s vision is to be the leading total population health management services provider.

Danielle Barrera, the Chief Operating Officer of Health Dialog quotes, “Health plans, providers, and employers will turn to us first for help in maximizing the health of their populations in the most cost-effective way, and the individuals we engage with will place a high value on the support we provide because it empowers them to improve their health and well-being.” The company wants to be a grand success with this vision.

The company’s mission is to help people better their health while cutting costs. For health plans, effective member engagement has a direct impact on every metric of success: lower costs, better clinical outcomes, member loyalty, and member retention.

Health Dialog helps clients attain all of these goals by delivering customized member engagement and multi-channel health coaching and education which will be tailored to the distinctive desires of Medicare, Medicaid, or commercial populations. Together, the company helps drive healthier member behaviors to improve clinical and financial outcomes.

Company’s ideology

Health Dialog has a simple theory: it provides truly personalized population health management support services that consider the unique needs of every individual. Health Dialog’s consumer engagement programs, multi-channel health coaching, and shared decision-making tools are designed to deliver the right intervention to the right patient at the right time. Barrera explains, “At the core of our philosophy is our Care Pathways framework, which enables a deeper stratification of the population and a better understanding of every individual’s clinical needs”.

This leads to the question of what is Care Pathways framework. Traditional disease management programs stratify populations based on high-level risk indicators and place a greater emphasis on managing the conditions of the top 20% of the population that drives 80% of the costs. Wellness programs, in turn, are used to support and engage patients classified as low-risk and low-cost, but the long-term benefits of these programs are often difficult to track.

Health Dialog’s Care Pathways framework is different. It digs deeper to stratify populations based on clinically-relevant disease trajectories that track an individual’s or population’s progression along a specific condition pathway. This framework guides the development of the company’s analytics, which leverages more than 10 years of member data. Care Pathways analytics enables Health Dialog to accurately place individuals at every stage of a condition—including well, at-risk, pre-diagnostic, onset, early progressive, and late progressive, critical, sentinel, and recovery stages. Every stage of the Care Pathway represents a key point of a condition that can benefit from specific engagement, coaching, and education strategies.

Reliable- Health Dialog

As the healthcare industry moves from a volume-based model to a value-based model, providers need to implement total population health management programs and adopt new ways to help patients with chronic conditions keep healthy and avoid pricey hospital visits.

Population gets healthier

Whether you're an ACO, a patient-centered medical home, or another at-risk provider, Health Dialog will help you improve population health and reduce costs with its personalized patient engagement programs, multi-channel health coaching, and award-winning shared decision-making tools.

At Health Dialog, the analytical and clinical experts have built a framework that enables it to stratify populations into targeted segments, with an emphasis on truly understanding each patient’s clinical needs, future risks, likely behaviors, and receptivity to change. “We then further stratify these segments, or cohorts, based on a patient’s conditions, behavior patterns, age, socioeconomic factors, geographic location, language, culture, purchasing decisions, access to technology, and more,” explains Barrera. By developing this deep understanding of the population, Health Dialog is better able to assess a patient’s health status and more accurately predict future risks and outcomes. This insight guides the development of patient engagement strategies and tools that enable clients to deliver results in value-based or performance-based contracts.

All are equal

Employment choice and connected choices are created while not relevance sex, sexual orientation, gender identity, race, age, disability, religion, national origin, color or other category protected by applicable law.

Health Dialog encourages candidates with disabilities to voluntarily self-identify as a part of the appliance method. As an equal opportunity employer, Health Dialog does not discriminate based on disability and information provided is kept strictly confidential. The company is an active part of the ‘Disability Inclusion Starts With You’ program by the Office of Federal Contract Compliance Programs (OFCCP).

It encourages candidates and workers with disabilities to voluntarily self-identify by explaining the key role that self-identification plays in measuring contractors’ progress toward achieving equal employment chance for folks with disabilities.

Health Dialog’s energy: Neil Marlowe, Chief Information Officer

Neil Marlowe is the Chief Information Officer for Health Dialog and RediClinic. In this role, he leads the continued development of an innovative, robust, and secure information technology environment throughout both organizations. His primary responsibilities include information security governance, risk and control, infrastructure, operations, and application development.

Neil has over 2 decades of experience and a proven track record of success, inspiring confidence, fostering innovation and developing teams while exercising operational excellence to produce tangible results. Neil excels in taking complex concepts and translating them into simplified actionable ideas that result in new or improved solutions. Neil emigrated from South Africa in 1998, enjoys Ice Hockey, motorcycling and most importantly, spending time with his family.

“We staff our population health management programs with highly-trained, experienced Health Coaches.”

“Our powerful analytics and predictive models were developed with one goal—to identify actionable health management opportunities that improve people’s lives and reduce the cost of healthcare.”