Driven by Karen Chan's Visionary Leadership and Technical Excellence, Wysdom.AI is Revolutionizing Conversational AI with Expert Bot Analytics

Wysdom.AI, renowned as a leading expert in bot analytics, specializes in enhancing the performance of enterprise bots to optimize customer engagement through Conversational AI. The company offers a wide array of professional services dedicated to chatbot optimization. At the heart of their offerings is the Wysdom Operations Center, their flagship analytics software. This innovative tool is instrumental for chatbot operators working with prominent international brands, enabling them to efficiently manage and enhance the performance of their virtual agents. Wysdom's expertise lies in empowering businesses to deliver superior customer experiences by refining the capabilities of their chatbots through advanced analytics and strategic optimization services.

Virtual Agent Implementation

As a trusted chatbot implementation partner, Wysdom’s dedicated team offers expert assistance in designing, building, and launching chatbots that provide exceptional conversational experiences. With a wealth of resources, including platform recommendations, a vast AI training data library, chatbot analytics, and a team of conversational experts, their comprehensive chatbot design and launch program ensures clients achieve their automation objectives with ease. Operating on an as-a-service model, they commit to specific Key Performance Indicators (KPIs), providing clients with peace of mind and measurable outcomes.

Recognizing the importance of measurement, they have developed the Operations Center, a tool designed to offer valuable insights for measuring, monitoring, and enhancing virtual agent performance. With a keen awareness of the rapidly evolving AI landscape, including advancements like ChatGPT and large language models (LLMs), they have maintained a leading position in technology trends for the past decade. Their international network of system integrators, bot platforms, and contact center vendors equips them with a unique advantage, enabling them to design, manage, and optimize virtual agents tailored specifically to each client's business needs.

Virtual Agent Operations

In the realm of optimizing bot performance, it takes a blend of understanding, discipline, and extensive experience to thoroughly analyze every conversation. This is precisely where Wysdom excels, offering a team rich in knowledge, profound experience, and cutting-edge tools to craft the bot that both your business and customers truly deserve.

With a proven track record managing chatbots for leading international brands, Wysdom goes beyond simply delivering a product. They relieve you of the burdensome day-to-day maintenance tasks, infuse your team with expert Conversational AI knowledge, and implement industry best practices to ensure the quality and performance you anticipate.

Wysdom's approach is comprehensive, delving deep into behavioral analytics, training data, and response diagnostics. By identifying breakdowns in customer experience and dissecting the causality chain of events, they pinpoint the root causes hindering your bot's ability to handle customer requests. Their expertise extends to large-scale enterprise deployments, implementing and optimizing conversational AI, managing compliance and risk, and collecting data within highly regulated sectors such as banking, telecom, retail, utilities, and financial services.

When you choose Wysdom as your partner, you gain access to a dedicated team of specialists, each proficient in various fields and equipped with a multitude of specialized bot optimization tools. These experts are poised to align with your objectives, ensuring your investment in AI is not just maximized but continually refined. Wysdom's insights are not only transformative for your virtual agent's algorithmic performance but also serve as valuable lessons shared across your business teams, fostering ongoing enhancement in journey maps and digital assets. Partnering with Wysdom guarantees a strategic investment in the future of AI for your business.

Virtual Agent Tune-Ups

When your chatbot isn't delivering the expected outcomes, there could be various reasons behind it. Wysdom's team of Conversational AI experts specializes in diagnosing and fixing these issues, ensuring your investment yields the desired performance. With a proven history of virtual agent tune-ups, they adopt a collaborative approach centered around performance, quality, and tangible business outcomes.

Wysdom provides a comprehensive chatbot analytics platform empowering diverse professionals, including digital product owners, chatbot operators, conversation designers, and digital analysts, to monitor and enhance the performance and quality of their conversational programs. Their team brings the latest expertise in Conversational AI, ensuring clients extract the maximum value from their virtual agents.

To bolster their services, Wysdom utilizes the cutting-edge Wysdom Operations Center. This advanced tool processes and analyzes extensive volumes of conversational data, scrutinizing behavior and sentiment patterns with the objective of enhancing bot performance. Wysdom adheres to a structured, data-driven approach, focusing on analysis, implementation, and performance measurement. They prioritize upgrades that promise the most significant impact on your business goals, ensuring a targeted and effective enhancement of your virtual agent's capabilities.

Karen Chan | Co-Founder & Chief Engineering Officer

Karen possesses a robust technical leadership and analytical abilities, supported by a wealth of experience spanning over 17 years in development and management. She has a diverse background in various industries, with a specialization in Wireless and Telecommunications. Karen brings extensive expertise in business analysis, technology assessment, and adept management, collaboration, and communication skills honed through involvement in pre-sales, project management, product roadmap planning, and cross-functional team engagements.

Her decision-making abilities are marked by sound judgment and logical reasoning. Karen has hands-on experience in developing High Performance and High Availability Systems, Web Applications, Multi-Tiered Distributed Systems, and expertise in the Formal Software Development Life Cycle. She is highly reliable and dedicated, capable of working effectively under intense pressure and meeting tight deadlines. Karen is not only a team player but also a quick learner and detail-oriented individual.

“We use machine learning tools, structured processes, and huge volumes of data to give businesses new ways to study, fix, enhance, and upgrade their virtual agent experiences.”