Salesforce Health Cloud introduces RPM and a suite of other ‘Care from Anywhere’ features

Salesforce Health Cloud unveiled a suite of new technologies designed for remote patient monitoring, medication management, connected health, and more this past week.

Salesforce says it designed new features to help healthcare providers streamline operations, achieve better health outcomes, and meet patients where they are—at home, at work, or on the go.

They include tools called Remote Patient Exception Monitoring, designed to allow the remote collection of patient physical data, such as vitals, without bringing patients into the office.

Salesforce’s Intelligent Appointment Management is meant to aid patients schedule appointments on their mobile devices or computers, choose call center options, and answer pre-visit questionnaires to streamline the patient check-in process.

The newly introduced medication-management tool offers a consolidated list of patients' medications for pharmacists, clinicians, and other providers to view and manage while also integrating with RxNorm, linking clinical drug vocabularies across multiple drug interactions and pharmacy management platforms.

Salesforce says expanded HIPAA compliance in Salesforce Maps can help home patient-care providers to plan their visits, review patient data, and optimize their schedules.

Innovations in healthcare have lately been driven by more care-at-home options, the desire to have healthcare delivery in non-traditional settings, and the COVID-19 pandemic.