The post-financing value of San Mateo-based customer engagement software company, Freshworks, is now at $3.5 billion. In its latest financing round, Freshworks has secured $150 million. This round was led by existing investors Sequoia Capital, Capital IG, and Accel.
The company plans to use the fresh funding to accelerate investments in its integrated SaaS platform and worldwide expansion. Its SaaS platform is looking to unify customer information from sales, marketing, support, and customer success to improve the customer journey.
The platform Customer-for-Life-Cloud will make it easier for various teams in an organization to be better informed about their customers. With the platform on their side, they will be able to able to proactively pursue customer satisfaction.
“Freshworks is unique in delivering software that works for end users across the organization, whether in marketing, sales, support or customer success. There’s a reason Sequoia’s teams across India and the US have each independently decided to double down on Freshworks as it expands its footprint from India to global markets,” said Mohit Bhatnagar, Managing Director, Sequoia Capital India LLP.
He added, “The opportunity has never been greater to align an entire organization and create a unified customer experience that better understands and meets their ever-changing needs.”