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Alibaba's AliExpress notifies customers of possible delivery delays

Retail

CIO Bulletin
2020-03-04

AliExpress, the global e-commerce platform of the Chinese e-commerce giant, Alibaba, has been facing disruptions in its delivery services due to the coronavirus outbreak. The company has notified its customers of the matter and issued a warning that there may be some delivery delays due to the coronavirus epidemic.

Founded in 2010, AliExpress is mainly popular in Russia, the United States, Brazil, Spain, and France selling items like jeans and wireless headphones. According to Alibaba's website, the company had more than 79 million annual active customers in the year ending 31st Aug 2019.

In an emailed statement, the company said: “Some deliveries may be affected but we are working hard to support our sellers in this difficult time while minimizing any inconvenience to our customers.”

AliExpress is one of the most downloaded shopping apps globally which offers a wide variety of items ranging from mobile phones, vacuum cleaners to dresses directly from the manufacturers, mostly based in China.

Back in February, Alibaba has warned of a drop in the revenue of its e-commerce businesses due to the coronavirus outbreak that has severely hit the supply chains and deliveries.