Indianapolis-based Software Company Sharpen Technologies has expanded its leadership team for growth. The company, which developed an omnichannel cloud contact center platform, has promoted Traci Shaw to the Chief Financial Officer and Adam Settle to Chief Experience Officer.
Sharpen CEO Bill Gildea said, "Traci and Adam have been instrumental in our growth over the past few years. Their expertise, leadership, and commitment to our product and customers have been vital to our success as we continue to scale the company."
As CFO, Shaw will overseeSharpen's finance, accounting, and IT teams, while also managing its capital-raising initiatives and shareholder relations. "It's an exciting time to be at Sharpen as we continue to expand our customer base and market reach. I look forward to building on this momentum and taking Sharpen to the next level," noted Shaw.
In the newly created CXO position, Settle will be responsible for Sharpen's product portfolio's growth and strategy, working closely with the customers to ensure they receive the maximum value from the platform. He joined Sharpen in 2017 and has graduatedfrom the University of Indianapolis.
"We have always differentiated ourselves from our competitors with our high-touch, hands-on approach to customer service. My goal is to build on this model and continue to strategize with customers, prospects, and partners to guarantee they get the most bang from our products while also experiencing the greatest return on their investments,” said Adam Settle.