Sometimes in the hi-tech world we live in today, it’s easy to forget that. But we have always been keenly aware that the point of a good CRM system is to help build better relationships. After years of success in the recruitment industry, the founders of Tracker grew increasingly frustrated that the CRM systems available in the market weren’t really built from a recruitment industry insider’s perspective.
There were a lot of venture-funded CRM platforms targeting the industry with big investments backing them, but none of them really seemed to 'get' the business from the perspective of someone that was actually in the trenches of the industry every day.
So after six successful years of owning and running a recruitment business, David Alonso decided to sell and form TrackerRMS with Andy Jones, committed to building a CRM that is 100% focused on the recruitment industry, and has equal focus on relationships and the bottom line.
Their mutual passion for recruitment and building better business systems provided the fuel to get Tracker started, and they quickly launched their initial product with good traction straight away. Customers understood that the founders of Tracker knew the market well, and realized that their personal experience helped build a product that would work for recruiters as well as business owners.
At Tracker, the team is committed to always remembering that relationships are the foundation of success for its customers. The company's culture of ‘Relationships First’ keeps them focused on building a platform that helps Recruitment Firms build better businesses by building better relationships. The San Diego-based company's vision is to help recruitment and staffing firms grow their businesses by using Tracker to build better relationships and to run their operations more effectively – the end result being the ability to build better relationships and increase growth and profitability.
Supporting Staffing Agencies
Staffing Agencies and Firms offer solutions that come in a variety of forms to meet specific client needs, from short assignments to full-time hires. Tracker has the most comprehensive set of temp tools of any ATS, all fully-embedded within the platform, providing a solid end-to-end Recruitment and Staffing solution for a business.
This includes Assignment Management, multiple workers on Assignments, unlimited Tasks and Pay/Bill Rates (e.g. hours, days, overtime, PTO, weekend, night-shift or anything else), inbuilt Timesheets & Expenses, automated approval process, auto-invoice creation, auto-payroll generation and full integration with the leading Accounting and Payroll systems such as QuickBooks, Xero and Sage etc.
Tracker's dashboard and back office tools allows businesses to quickly review and process the temps and all timesheets or expenses submitted using their free Candidate Portal including AI receipt scan recognition as standard. So whether a business is running 5 or 500 temps, Tracker can take all the pain out of the onboarding, time management and financial tasks without leaving Tracker.
Data Migration is one of the most important steps in transitioning from the existing system to Tracker. Doing it right should not be under-estimated or under-valued and it takes time, input from knowledgeable staff and a solid review process. Doing it wrong risks losing data forever, ending up with a system that is less functional than the existing one and ultimately the continuity of a business.
For this reason, Tracker has a dedicated team of data migration experts within its implementation team who are committed to understanding the content and usage of data and its safe and complete transfer into Tracker.
The company has experience migrating over 80 different CRM and ATS systems and most of its implementation team has worked in recruitment for many years, understanding the value and complexity of data. Tracker configures the data migration to ensure that the clients are satisfied, and the company never charges hourly. Pricing is fixed so that the burden of success sits squarely with them each and every time.
No two migrations are ever the same and Tracker's individualized approach provides clarity on the processes they follow and the expectations of all parties. Its team applies the flexibility required to ensure every piece of data makes sense and serves its purpose from the moment you fire up Tracker for the first time.
Supporting Corporate Recruiting
Tracker offers end-to-end recruitment software solutions for Corporate Recruitment and HR Teams, helping businesses source, recruit, and onboard highly qualified candidates for open positions.
With the vast set of tools available in Tracker, businesses have everything they need to source candidates and manage applicants. From seamlessly publishing jobs to website to sharing job posting out across job boards and social media, Tracker makes it easy to get job req’s out to the target talent.
Tracker also takes the headache out of sourcing with its integrated Job Board Search as well as its free LinkedIn Extension, which is quickly becoming the platform of choice for sourcing talent. Tracker works seamlessly with LinkedIn Basic, Premium, Recruiter Lite and Recruiter Studio so regardless of the level of subscription, they can quickly turn LinkedIn profiles into Candidates.
Once the applicants are in the pipeline, tracking and analytics are a breeze with visual card views, custom dashboards, and more. Businesses can even keep their candidates engaged and moving through the process with a click by using its automated email and workflow sequences.
Working with Pure Staffing Solutions
Pure Staffing Solutions is Canada’s leading employment agency for quickly sourcing top-level skilled-trades, engineering and manufacturing candidates. Since they started using Tracker, they were ranked on the 2019 Growth 500 List, and the Top Growing 400 by The Globe and Mail.
Problem: Pure Staffing Solutions wanted an ATS solution that would manager their sales and recruiting, so that they could put financial info into the system. The team at Pure Staffing Solutions was looking for an applicant tracking system that also had full CRM capabilities, as well as reporting, speed, and reliability. "We were looking for an ATS that was interested in progressing and consistently adding new functionalities," said Brad Semotiuk, President of Pure Staffing Solutions.
They didn’t make any placements in the system because it was too cumbersome, so they couldn’t track placement financial data, this was all done outside of their system, which was extremely inefficient.
Solution: The functionalities that Tracker provided Pure Staffing Solutions with gave them the ability to transform their business.
#1: Custom Report Building – Pure Staffing Solutions gained great visibility on their business – when they partnered with Tracker. The company's custom report building tool comes built natively in the system at no extra charge. The custom reporting tool gave Pure Staffing Solutions the ability to log financial activities in the system. "Tracker's extensive suite of reports and custom report builder has helped pure staffing go from minimal visibility into their recruiters metrics and efficiencies, into being able to track the entire business from sales metrics through to recruiting metrics directly inside of their system," said Brad Semotiuk.
#2: Dedicated Support Team – Tracker hands on support approach including its customized implementation process has enabled pure staffing to thrive using Tracker, resulting in 260% growth.
#3: Ease of Use – The old system that Pure Staffing Solutions was using had major issues with speed and reliability.
"When we started using Tracker, our recruiters saved a considerable amount of time every day because of the streamlined processes," explained Pure Staffing Solutions' president. With Tracker, Pure Staffing Solutions had access to functionalities they never had before. With access to the system on their mobile devices and through Tracker’s robust reporting and analytics, they now have full visibility of their business and outcomes.
David Alonso, CEO and President
He worked in recruitment for many years before starting TrackerRMS running my own successful recruitment business in one of the toughest recruitment markets in the world. He started Tracker with Andy Jones in 2005.