Alexa Goliath Technologies - Enabling IT Pros to proactively monitor and troubleshoot end-user experiences
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Goliath Technologies - Enabling IT Pros to proactively monitor and troubleshoot end-user experiences

Goliath Technologies - Enabling IT Pros to proactively monitor and troubleshoot end-user experiences

A hybrid infrastructure is required by a company to optimize its IT spends while lowering operational expenses with secure, scalable solutions for the non-mission-critical parts of its business. Hybrid infrastructure can provide important benefits to businesses of all sizes, including control, scalability, cost savings, security, and business continuity. Goliath Technologies is a company that provides proactive IT operations software to address the challenges associated with managing a hybrid IT infrastructure. We interviewed Thomas Charlton, the Chairman, and CEO of Goliath Technologies, to know more about the company and its services. Here are a few excerpts of the interview:

Take us through the company's journey right from its beginning to the point where it unwaveringly stands today.

I started Goliath Technologies to offer technical entrepreneurs another way to commercialize their products or grow their companies without raising venture capital to build sales and marketing. Many tech entrepreneurs believe the only way to build their companies successfully is by raising outside financing.

However, I wanted to offer another option for those tech entrepreneurs who are considering outside capital to grow their sales and marketing engine. My method of underwriting sales and marketing risk is through a partnership structure rather than venture capital. Suppose the software products have the same IT buyer and are synergistic with our portfolio. In that case, we can leverage our standing sales and marketing teams to introduce the entrepreneur's product to 100's of our current customers immediately as well as drive sales to new customers.

The primary challenge was sourcing the first deal. Goliath Technologies consisted of a few people who understood the vision of what we thought our approach would do for tech entrepreneurs and a bank account. Still, we needed a tech entrepreneur with a good product. We were lucky to find one within the first six months of forming Goliath Technologies. I am proud to say that we have fulfilled our value commitments, and he remains with the company to this day.      

Delineate Goliath Technologies' proactive software platform and its significance.

If you take a step back and consider the daily challenges faced by today's IT teams, it is daunting. They are responsible for keeping end-users happy, meeting service level agreements regardless of user behavior, connection methodology, or where the users, applications, and workloads are located. We meet these challenges with software.

All of the products in our portfolio leverage embedded intelligence and automation. Our clients tell us that using our products has the operational impact of hiring 2-3 full-time employees. We are passionate about providing IT professionals solutions that prevent end-user experience (EUE) issues in this complex and highly distributed IT environment. When performance issues occur, we provide visibility using software to remediate the problem and isolate the root cause quickly. Then we provide data and analytics to show objective evidence of the failure point or condition so permanent fix actions can be implemented. 

Q. What are the advantages of Goliath Technologies' software intelligence compared to its competitors?

There are two binary differences between Goliath and our competitors. First, no other company of our type offers the embedded intelligence and automation referenced above, which we provide across all our products. Second, in healthcare, we have a business and/or technical relationships with all the major Electronic Health Records (EHR) providers (Epic, Cerner, and MEDITECH). These relationships have enabled us to develop industry-specific purpose-built modules for the major EHR vendors, giving Health IT professionals a single pane of glass to view the performance of their EHR applications, Citrix delivery infrastructure, and end-user experience. As a result, we are often referred to as the standard in Health IT.

Q. Where do you stand in the market today?

Today our software products are distributed globally, and we will continue to expand our footprint. We see growth in virtually every geographic region with increasing people and products. Our roadmap focus will remain on portfolio expansion. Goliath's initial offerings are focused on helping IT pros monitor and troubleshoot end-user experience issues across their desktop virtualization infrastructure leveraging Citrix or VMware Horizon. We have expanded this foundation to offer similar capabilities across endpoints, web-based applications, and cloud infrastructures like AWS, Microsoft Azure, and Google Cloud. At the beginning of this year, we also launched our support for Citrix Cloud. Organizations will continue to operate in hybrid IT for the foreseeable future, and so we will continue to provide software that helps them manage and support the IT infrastructure and end-user experience. 

Q. Reliable and efficient software services come with an expensive price tag. How affordable are your services for SMEs?

Most IT organizations not only hear about our technology but have the ability to leverage the solution. We have made very deliberate product and pricing decisions so that organizations on the full spectrum, from Fortune 500 organizations, of which we have many, to SMBs, can acquire and benefit from the technology.

Q. How do you manage to keep your clients fully aware of their IT challenges? Do you promise results?

Goliath's solution was purposefully designed to help to overcome the challenges that come with their IT infrastructure. For the past couple of years, organizations have talked increasingly about their vision for enabling their workforce to work anywhere, anytime, on any device. This, from a functional standpoint, has spurred the growth of more hybrid IT, where applications and workloads are divided between on-premises infrastructure and the cloud. Larger organizations cannot move all applications and workloads to the cloud overnight securely. This is where technologies like Goliath come in, providing a layer of visibility into end-user performance issues regardless of the backend infrastructure. We can promise results in helping IT pros monitor and troubleshoot end-user experience issues in their Citrix or VMware Horizon delivery infrastructures.

Q. What do you feel are the reasons behind your company's success?

Goliath is based very much on a people-first mentality – with clients, partners, and employees. People are at the heart of any company, and the success we have had comes from years of investment in every member of our team. I am also fortunate to have a very competent executive team that complements my skill sets. Our EVP and CTO are fantastic when it comes to developing software and overcoming tough engineering challenges.

The company's CMO is tremendous in product marketing, digital demand generation, and analyst relations. Our SVP of WW Sales has a unique combination of sales leadership and operational skills challenging to find. And finally, my CFO manages all financial operations with precision. Fortunately, my passion is overall business execution, and this team allows me to engage this area of interest daily as we drive the company towards success together.       

Q. How do you maintain efficiency in your service?

We maintain efficiency and innovation by constantly working with our clients to learn about their new needs. They help to push us to develop new features and functionality around intelligence and automation. We are innovating our core products to improve client value. We are also speaking to tech entrepreneurs who have new and innovative products that will enhance the efficiency of our services.

About the CEO

Thomas Charlton is Chairman and CEO of Goliath Technologies. Prior to Goliath Technologies, Thomas orchestrated the turnaround at Ph.D. Virtual as Chairman and CEO and led the company through seven record quarters of growth. Charlton also served as President and CEO of Shunra Software. Thomas Charlton has been featured on the Fox Business Network, Inc. Magazine, CEO Magazine, New York Times, Businessweek, Philadelphia Inquirer, Philadelphia Business Journal, Silicon Valley Business News, San Jose Mercury News, and CEO Intronet.

"Goliath helps find the true root cause of end-user experience performance problems by using data to identify what specific component is impacting the provider experience so it can be resolved quickly and provide a better overall user experience," Chris Vernaci, VP and Partner, Cerner Corporation.

"Citrix gets a bad reputation as being blamed for everything, but the underlying issue rarely has anything to do with Citrix. Goliath provides end-to-end visibility across the entire Citrix delivery infrastructure and enables us to quickly isolate the root cause of performance issues, identifying who in IT can help resolve the issue quickly," Vitaly Petrovsky, Manager of Enterprise Applications, Maimonides Medical Center.


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