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'We remove uncertainty and provide consistency': Robert Eppele, Co-founder of gotomyerp

'We remove uncertainty and provide consistency': Robert Eppele, Co-founder of gotomyerp

As an enterprise grows with time, you want your ERP system to take care of certain things. Unfortunately, this is not possible in all cases as not all the options in the market offer the adaptability and scalability that is required to cater to the ever-changing and growing needs of the business. But with gotomyerp, you can create the right infrastructure based on cloud computing for your ERP solutions and other critical applications. gotomyerp takes pride in being a dependable provider of fully-managed cloud hosting services for small businesses all over the world.

gotomyerp started off small in 2005, but the dedicated team got together to provide third-party ERP solutions to clients. Over the last 15 years, the team has grown and developed a great understanding of how industry needs differ across various sectors and how they need solutions delivered.

Today, based out of Costa Mesa, CA, gotomyerp is a provider of products, including the award-winning QuickBooks, Sage, SAP, and MS hosting. With the help of these, the company doesn't just aim to make information sharing fast, convenient, and reliable for the client but also ensures maximum confidentiality for crucial client information.

In a brief interview with us, Robert Eppele, the Co-founder of gotomyerp talked about the ace services provided by the company.

Read on for the excerpts from the interview.

Q. Kindly tell us about the Company's Journey and how has it transformed over the years?

Starting in 2005, we started as most consulting firms do – sell solutions, implement, consult and support. We had grown well and in 2005 joined Intuit’s journey to becoming a leading ERP solution.  Sometime in 2007, the leadership of gotomyerp was invited to a highly secretive project with IBM and Intuit, which was intended to put QuickBooks in an on-premises “cloud server.” The initiative was called “IBM SMART BUSINESS” and our executive team was invited to see firsthand the future. At that moment, we knew what we had to do. Our experience led us to Amazon Web Servies in 2007 and since then, our entire fleet has operated exceptionally well. Today, we operate and care for a diverse group of customers who selected us because of our reputation for delivering a quality of service above all others.

Q. What are the major services offered by gotomyerp?

We offer an incredible hosting service that extends the longevity of your investment of QuickBooks, Sage, MS Dynamics, and other critical systems you depend on. We can do this because we have experts on our team that help manage, maintain and support each ERP system. This enables us to increase the value you receive while extending the investment you made in educating your staff, custom reports, third-party systems which have been supporting your operations.

When asked, we can offer system selection and implementation services along with customized solutions that fit just about any business need.

Our customers depend on us to access their system every minute of every day. To that end along with all the security that AWS provides, we have taken the extra effort to prove to our customers that we are audited as a service provider. Anyone can audit a third-party datacenter like AWS or Rackspace, but what about the people who are actually running the servers on behalf of the customer? As of the writing of this article, gotomyerp again leads in this regard. We encourage all prospective customers to ask the “hosting provider” whose SOC documents are being provided or being relied upon? Is it really theirs or their third partly colocation services?

Q. What pain points does gotomyerp resolve with its services?

We remove uncertainty and provide consistency. Nearly all our customers didn’t know what to expect when they started with other “providers.” Then, they experienced uninspiring support, little to no help, service outages, drops and frustrations. 

Along with the increasing demands of your company, which requires absolute stability in your service, you may be becoming more complex, having larger distributed teams and additional reliance on your systems more than ever before. Now, you realize – they are no longer “good-enough.” And the low price that enticed you before isn’t worth the headaches today. We come in at this point.

Q. Switching to an ERP solution for an enterprise can be complex. How does gotomyerp make it easy for companies to transit to a new ERP solution?

Our process is engineered to be easy. We handle nearly all the steps needed to transition you to the cloud with the assistance of their consultant or ours. We coordinate the process for an exact sequence of events that guarantees day success.

Q. Explain to us about your QuickBooks Cloud Hosting Services.

We were the first company to offer cloud hosting using AWS architecture in 2007. Since then, our service has matured to the most resilient solution in the industry. Our team engineered multiple redundant servers for each customer, privately and securely. The biggest challenge for our customers had been the consistency in which they were able to use the full QuickBooks application along with the expansive 3rd party ecosphere. 

Q. How do businesses benefit from "Sage Cloud?"

All customers experience the full benefit of their licensed products 100% guaranteed. We have certified hundreds of third-party applications that extend and enhance all the Sage desktop products, including Sage 50, 100, 300, 500, X3 and Sage 100CRE and 300CRE.

Customers’ have struggled for years in deciding if moving to the cloud was the best move – considering the perceived monthly cost. Yes, high-quality service providers like gotomyerp do not cut corners on security and redundancy but that’s only where the value begins. Many customers compare “a (single) server” to the multiple redundant servers provided by gotomyerp for each customer. Most consider this too much, whereas anyone who has experienced an outage will know, they wish they had more. We just do it and prove that the redundancies are in place for customer assurance or for more complex customers who need have their outside CPA firm audit the environment.

Q. How flexible is gotomyerp's Tax Software Hosting Solutions? And how does it benefit organizations?

With all the native functionality that each tax software possesses, we are able to deploy the solutions instantly for CPAs, Enrolled Agents or bookkeepers’ access to client information easily for preparation and filing requirements. By deploying in a decentralized manner, a firm can instantaneously expand and leverage talent from anywhere.

Q. Are you launching any new products or services anytime soon?

We constantly work to improve ourselves and add new services. In the later part of 2021 and into 2022, we are leveraging our 20+ years of experience in consulting by helping customers select, implement and care for their most critical systems.

The Visionary

Robert Eppele, Co-founder

He is a strategic entrepreneur who has created multiple businesses over 20 years in various industries including: Engineering, Marketing and Technology. Those years of entrepreneurial experience included 3 years served with Ernst & Young/ Kenneth Leventhal CPAs as senior auditor and technology consultant.

"Our process is engineered to be easy."

"Our customers depend on us to access their system every minute of every day."

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