IIP Management: Providing an array of property management services that are designed to cater and maximize real estate ROI

An ideal real estate brokerage company is made up of ace property managers and professionals who are ready to assist in every aspect. With an extensive list of services to cater to all kinds of property needs, IIP Management is a firm that brings classic property ownership and management experience to its clients.

The property management experts at IIP Management are the strongest assets the company has. Virginia Giraldo is the Senior Service Manager at IIP Management, and her role goes far beyond her job description; she is the living embodiment of the company's history and progress. Her insights and expertise are not merely a product of her time with IIP Management but also a reflection of her unwavering commitment and her exceptional personality. She is more than just an employee; she is a mentor, a guide, and a pivotal force driving the company forward.

CIO Bulletin had the opportunity to dive deep into the impact of the company with Virginia Giraldo in an interview below.

Q. What’s the story behind IIP Management’s founding? What led to the company’s market dominance?

IIP Management's inception is rooted in the strategic vision of its investor-founders, who steered the company's development with a keen eye on optimizing profits. Their approach is informed by an in-depth local understanding and a well-honed acumen for the Northeast Ohio real estate terrain. Our company's ascendancy in the market has been propelled by a surge of investor interest in the Cleveland area, coupled with IIP Management's adeptness at revitalizing properties with speed and efficiency, ensuring operations run smoothly and without delay.

Q. In what ways does IIP Management use cutting-edge technology to amplify clients’ investments?

IIP Management utilizes platforms and programs that automate daily property management tasks, saving time and money for both landlords and tenants. For owners, these portals provide access to property accounting, inspection reports, and important documents, ensuring transparency and accountability. The company streamlines the leasing process with digital signature collection for leases, online pricing comparisons for setting rental rates, and technology-supported marketing to reach a wider pool of tenants. Additionally, they implement self-showing technology and automated screening systems to accelerate the leasing cycle. We have been utilizing AI to quickly solve regular ongoing customer service questions, so our team can focus time on more important tasks and actual property management. These technological implementations by IIP Management aim to maximize the performance of clients' investments by leveraging the convenience and efficiency that modern digital tools provide.

Q. What are the reasons that clients prefer IIP Management over others?

IIP Management, a specialized boutique firm, is renowned for its rapid responsiveness — especially services for international and out-of-state owners who rely on the firm to vigilantly oversee their properties. As market frontrunners, we prioritize the acquisition of discerning owners to ensure the delivery of unparalleled service. Our selective approach to management contracts means we are not stretched thin, enabling us to devote substantial time and resources to exceeding the expectations of our current clientele with exceptional service.

IIP Management sets itself apart as more than just a property management firm; it acts as a benchmark in Northeastern Ohio, boasting over 50 years of combined experience and using cutting-edge technology to enhance investment returns. Our firm operates as a high-tech one-stop-shop, offering services from brokerage to renovations and management, addressing all property needs comprehensively. The company has been recognized in leading publications like PropTech Outlook Magazine and The Business Fame Magazine as one of the most recommended PropTech solution providers and is acknowledged as one of the fastest-growing companies to work for in America, highlighting its culture of excellence.

Q. Can you elaborate on some of the expert property management services offered by IIP Management?

We offer quite a variety of expert property management services, like tenant screening and leasing, which involves finding and vetting potential tenants, conducting background checks, and managing lease agreements to ensure reliable occupancy. Rent collection and financial management is a service that includes collecting rent, managing tenant payments, handling operating expenses, and providing detailed financial reporting to property owners. Property maintenance and repair involve ensuring the property is well-maintained, handling regular upkeep, and responding promptly to repair requests to keep tenants satisfied and preserve the value of the property.

We also offer services like emergency response by providing 24/7 support for emergencies, ensuring rapid response to urgent maintenance issues, and safeguarding tenants and properties. This includes overseeing rehab and renovation work, where property management companies take on the responsibility of managing everything from minor refurbishments to major renovations. This ensures that all the work is completed with high standards and within the allocated budget. This service is crucial for maintaining and improving the value and appeal of the property.

We are a full-service brokerage department; a comprehensive brokerage department is also part of the services offered. This department assists clients in purchasing and selling properties. It provides expert guidance and support throughout the buying and selling process, including market analysis, property valuation, and negotiation assistance. This allows clients to handle all aspects of their property investment journey under one roof, from acquisition and management to sale, ensuring a seamless and efficient experience. These additional services underscore the commitment of property management companies to provide a holistic and all-encompassing approach to real estate management, allowing clients to efficiently manage and grow their property portfolios with ease and confidence.

Q. How vital has it been to build a skilled team at IIP Management? How does the company promote innovation within its team?

Building a skilled team in property management is essential for several key reasons. Firstly, it ensures expertise across diverse areas such as finance, legal compliance, customer service, and maintenance, leading to more efficient and effective property management. Skilled team members contribute to improved decision-making by leveraging their experience and knowledge, especially in dynamic situations like market changes or legal updates. A competent team also enhances tenant satisfaction by providing quality services, including timely maintenance and effective problem resolution, which in turn boosts tenant retention rates. Additionally, our knowledgeable staff is better equipped to anticipate and mitigate various risks, safeguarding the property owner’s interests.

To cultivate innovation within a property management team, a multifaceted approach is beneficial. Encouraging continuous learning and professional development keeps our team updated with industry trends and adaptable to changes. Embracing new technologies, such as property management software and AI for data analysis, can lead to innovative service and operational improvements.

Q. What are IIP Management’s plans for the future?

IIP Management is currently undergoing an exciting phase of expansion in our renovation department, which I have the privilege of overseeing. As part of this growth, we are actively cultivating new relationships with vendors, a strategic move that promises to enrich our network and resources. These partnerships are carefully chosen to align with our core objective of minimizing costs for our property owners, ensuring that we provide both quality and value in our services.

Looking ahead, our vision is to revolutionize the property management landscape through the integration of cutting-edge technology and innovative practices. We are committed to optimizing every aspect of property management, aiming to create a seamless, efficient, and highly effective experience for all property owners. Our plans are not just about growth in size but also about a transformative leap in the way property management services are delivered. We envision a future where managing properties is effortless and intuitive, thanks to the sophisticated integration of technology in our operations. This will not only elevate the standard of service we provide but also redefine expectations and possibilities within the property management industry. At IIP Management, we are not just keeping pace with the evolution of property management; we are striving to be at the forefront of it, setting new benchmarks for excellence and innovation.

A brief biography of the Senior Service Manager

Virginia Giraldo is the Senior Service Manager at IIP Management. She stands as a paragon of experience and expertise within the company, holding the esteemed title of the most seasoned employee. Her profound knowledge encompasses the entire spectrum of property management, renovations, and the intricate nuances of their business model. Virginia's journey with IIP Management is not just a chronicle of her career but a testament to her adaptability and prowess, as she has been an integral part of the company through various evolutions and transformative changes. Her tenure has seen it all, from the foundational days to the soaring heights of today, making her an invaluable asset and a true cornerstone of the business.

Virginia Giraldo is, without a doubt, the real MVP of IIP Management, whose influence and contributions are immeasurable and whose presence is a constant source of inspiration and confidence for the entire team.