Imprivata: Enabling healthcare to access, communicate, and transact patient information, securely and conveniently

Imprivata^®, the healthcare IT security company, enables healthcare globally to access, communicate, and transact patient information securely and conveniently. The Imprivata platform addresses critical compliance and security challenges while improving productivity and the patient experience.

Imprivata addresses critical compliance and security challenges while improving provider productivity and the patient experience. It enables healthcare to access, communicate, and transact patient information securely and conveniently.

Capsulization of products and services

Imprivata OneSign^® offers single sign-on, authentication management, and virtual desktop roaming enabling fast, secure No Click Access^® to clinical applications and patient information, anytime, anywhere and from any device.

Imprivata Cortext^® enables clinicians to securely collaborate across care teams and organizations.

Imprivata Confirm IDâ„¢ is the comprehensive identity and multifactor authentication platform for remote access, EPCS, medical device access, and other clinical authentication workflows.

Imprivata PatientSecure^® is the leading positive patient identification solution for healthcare that improves patient safety and financial outcomes through biometric identification.

Bravo Imprivata!

Imprivata, a health IT company, enables healthcare providers to access and transact patient health information. For the fifth consecutive year, the company was named to The Boston Globe's "Top Places to Work" in 2016. Imprivata boasts a flexible time off policy, which doesn't restrict employees' sick, personal or vacation days. It also offers tuition assistance with up to $5,250 reimbursement each year, encourages internal promotional opportunities and offers employees the ability to transfer between departments.

Customer Success chronicles

Improve patient safety while eliminating duplicate medical records with biometric patient identification

Carolinas HealthCare System (CHS) is one of the most comprehensive public, not-for-profit systems in the nation, providing care at over 900 locations across North and South Carolina. CHS's network includes hospitals, freestanding emergency departments, outpatient surgery centers, physician practices, imaging centers, nursing homes, laboratories, and pharmacies.

The challenge

In 2007, CHS recognized that they had an issue with uniquely identifying patients across their health system and began searching for a solution. Providing social security numbers or other sensitive personal information at the registration desk was proving intrusive for patients. And a growing black market for stolen medical records was making it increasingly difficult for CHS to ensure that their patients were providing the correct identity and insurance information.

The solution

CHS began to research biometric solutions that could solve their patient identification problem. After reviewing various biometric options, CHS chose palm vein scanning, because it provides the most accurate and least intrusive identification, making it easy for patients to adopt.

"We looked at fingerprint biometrics, which was less expensive, but there were many false positives," Richardville said. "That error rate was too high, and we thought we were hitting a better rate even with manual than with fingerprint, so it did not gain us a significant advantage."

The results

CHS currently has over 1,000 Imprivata PatientSecure palm vein scanners deployed at registration desks throughout all their physical locations. CHS has also implemented Imprivata PatientSecure throughout their emergency rooms, which is helping providers identify unconscious trauma patients. In addition to improving patient safety, accurately identifying patients helps CHS reduce insurance fraud and medical identity theft, improving revenue cycle efficiency.

CHS patients have embraced Imprivata PatientSecure. "Once educated, our patients understand and have clearly adopted the palm scanner," Richardville says.

Securing remote access with Imprivata Confirm ID

Genesis Health System is a 665-bed system based in Davenport, Iowa, that offers a full continuum of care services in a 12-county region that covers Eastern Iowa and Western Illinois.

When the decision was made to move to virtual desktops, the IT team at Genesis also started to consider selecting and implementing a solution for two-factor authentication.

The solution

After evaluating several two-factor authentication providers, Genesis selected Imprivata Confirm ID for Remote Accessâ„¢ to help ensure secure but convenient access from outside the health system.

“Ultimately, whatever solution was selected will need to be used by our physician community,” says Dr. Anthony Carbone, CMIO at Genesis. “It had to be easy to use, it had to be reliable, and it had to be a solution that wouldn’t frustrate you while you were using it. Imprivata Confirm ID for Remote Access checked all of those boxes.”

Imprivata Confirm ID offers secure, yet convenient, authentication methods, such as push token notification, that can be leveraged across various workflows within the health system. This enables Genesis to meet its IT security requirements with an authentication workflow that is seamless for end users.

Working with Imprivata: A trusted, strategic partner

Genesis Health System knew and trusted Imprivata as a strategic IT partner before implementing Imprivata Confirm ID for Remote Access – they had already been using Imprivata OneSign^® for their single sign-on (SSO) needs.

Seeing the results

With Imprivata Confirm ID for Remote Access, Genesis Health System has bolstered their security strategy and helped to guard against phishing attacks.

Meet the luminary:

Gus Malezis is the President and CEO of Imprivata. He is widely recognized as a visionary leader in the information technology security industry where he brings more than 30 years of experience driving innovation and growth while building market leading organizations.

Prior to joining Imprivata, Gus was most recently the President of Tripwire, a leading global provider of endpoint detection and response, security and compliance solutions. Gus has extensive background and expertise in information security and compliance, networking, network systems management, CRM, and application design and development. Gus studied Computer Science and Philosophy at the University of Toronto.

"Imprivata Professional Services delivers insight and support across the entire lifecycle."