Alexa INTELITY — Providing industry-leading hospitality platform to transform guest experience
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June Edition 2021

INTELITY — Providing industry-leading hospitality platform to transform guest experience

INTELITY — Providing industry-leading hospitality platform to transform guest experience

In any industry, especially hospitality, the first impression is the last impression. Guest experience is more than just a custom hotel term that means customer service, customer experience, or guest engagement. In reality, guest experience involves several factors that can make or break a stay or a loyal customer for life.

INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. It offers fully integrated solutions to better connect and manage a mobile-first guest experience and staff operations in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market.

Contactless Guest Experience

INTELITY provides you the platform to provide guests an unprecedented control over their stay and service with industry-leading mobile capabilities. From their own devices, guests can access information, make service requests, and more—providing a modern, mobile guest experience while also eliminating unnecessary guest-staff contact and increasing safety.

As we have seen in the pandemic, social distancing is one of the most important aspects to keep the guests and staff safe. With INTELITY, you can reduce physical contact between guests and staff while encouraging communication before, during, and after their stay by implementing a native or web-based mobile app for your property or brand.

With the mobile solution, guests get to bypass the front desk and head straight to their rooms for a contactless mobile check-in and check-out experience. The inclusion of Mobile Key, abstracted payment capability, and ID verification ensure a seamless check-in process. It also makes way for providing secure, contactless guest access to rooms and common areas across your property.

The platform also provides the leverage to order food from the property using a mobile phone and get it delivered to their room without any contact. With digital app management, easy mobile promotions and real-time communications are possible. The hotel management can send personalized offers using push notifications and in-app promotions to the guest and stay in touch with the guests in real-time, giving them a pleasant experience.

Elevated Guest Experience

Modern travelers are used to digital convenience in every area of their lives—in their homes, at the airport, calling a car. With In-Room Tablets, hotel and casino guests can feel the same convenience and effortlessly access services and amenities without ever needing physical contact with staff. Moreover, the hotel can customize the room design with a smart tablet and Bluetooth speaker, all connected to the centralized server for a personalized guest experience. The contactless guest experience goes to the next level, where guests can utilize the tablets to order from digital menus from the comfort of their rooms and get them delivered without any contact. In hard times like this pandemic, it’s hard for staff to sanitize the printed menus and also attend to guests in person every time.

Also, utilizing the digital medium, the INTELITY platform allows to run, High-Impact Digital Ads with in-room tablets feature full-screen digital promotions, which can be easily managed from the Content Management tools within Guest Experience Management System (GEMS). Guest satisfaction hinges on feeling safe, comfortable, and informed throughout their stay. Through partnerships with industry leaders, the core INTELITY platform expands to include additional hardware to elevate the guest experience even further.

Providing an elevated digital in-room experience relies on keeping a number of disparate systems connected and in sync. The INTELITY platform enables service requests, dining orders, amenity reservations, and more with discrete and certified integrations with all major PMS, POS, and ticketing systems.

Staff operation tools for Improved Operational Efficiency

Apart from Guest experience, staff management is also a vital part of hospitality. With the INTELITY platform, hotels can ease administrative stress and reduce mistakes with the proprietary Guest Experience Management System (GEMS). The hotel management can leverage insightful data and a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, and elevate the guest experience. It also allows to resolve customer complaints quickly, schedule preventative maintenance, and streamline operations from a single dashboard.

The all-digital staff management makes it easier to make food and beverage menu changes, manage store inventory, and make compendium updates in real-time all from one place and avoiding expensive printing costs. The guests can easily raise any complaints in real-time or provide feedback over the stay. The digital feedbacks are hard to manipulate and can be analyzed better in bulk to improve services. GEMS integrates with all major PMS, POS, spa booking, and ticketing solutions to simplify complexity and provide a fully connected tech stack.


“With a total of over 15 years of experience providing the hospitality industry with some of the most advanced technology available, INTELITY has become the leader in guest experience and workstream automation.”

“INTELITY delivers a mobile-first hospitality platform designed to enhance the guest experience and improve operational efficiency. With over 150 integrations and a global portfolio of world-renowned brands and independent hotels, casinos, and resorts, INTELITY is one of the world’s leading hospitality technology providers.”


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