CIO Bulletin

Interactions LLC – Driving Digital Transformation with AI-powered Intelligent Virtual Assistants

With the advent of personalized products and on-call delivery, customers have come to expect a new standard experience: fast, easy, accurate, and personalized. Accomplishing this without sacrificing your workday can be a challenge, since the data processing required to meet these needs is immense. Luckily, virtual agents (VAs), powered by conversational AI, can utilize this information faster and more accurately than humans, finding insights and automating communication to deliver an enriched customer experience. If you invest based on these improvements, you’ll find that implementing these tools delivers a powerful competitive advantage.

Interactions LLC provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. The company helps leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, it is creating happier, more loyal customers, and saving businesses millions of dollars.

Cutting-Edge Conversational AI Platform Offered

Interactions Intelligent Virtual Assistant: With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, Interactions is changing what it means to provide excellent customer engagement. The company’s Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish. With Interactions IVAs, powered by Conversational AI, customers can speak naturally just as they would with a human, reducing the frustration commonly associated with typical automated solutions. Even with background noise, accents, and poor connections, Interactions IVAs can still accurately hear what customers are saying. The company utilizes machine learning capabilities to improve responses their technology loop for continuous improvement, allowing for more productive and consistent conversations. Thus, Interactions IVAs become smarter in the process with the ability to handle more complex transactions.

Social Customer Care Platform: With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, Interactions system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Its tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since the company incorporates natural language processing and machine learning, the tool learns from what users are doing and gets smarter over time.

Interactions AI: Interactions IVAs leverage Adaptive Understanding technology, which seamlessly blends AI and human understanding, to make sure that customers aren’t just heard, but that they’re understood. Whenever a portion of a conversation requires a human touch to recognize or interpret information, it’s done in real-time and in the background, so a customer doesn’t experience any annoyances or delays. The result is a superior experience for the customer with business benefits that include significant operational savings and increased customer satisfaction and loyalty. Its IVA is able to provide the type of care customers crave, through its superior technology, accuracy, and human understanding.

The Visionary Leader at the Helm of Interactions LLC

Mike Iacobucci is the President and Chief Executive Officer of Interactions LLC. A veteran industry leader and innovator, Mike has led the charge in technology disruption for more than 30 years. He is recognized as the visionary behind Interactions explosive growth and success. Named Technology Entrepreneur of the Year® by Ernst & Young, Mr. Iacobucci joined Interactions in 2008 and has catapulted the company from a startup to an award-winning market leader uniquely positioned at the intersection of speech recognition, customer care and multimodal interface technology.

Prior to taking the helm at Interactions, Mike served as Chief Executive Officer of Idiom Technologies, a developer of enterprise level translation automation technology servicing Fortune 1,000 corporations, later acquired by SDL Enterprise LTD. He also served as an Executive in Residence at Sigma Partners, having worked at Books 24×7, Focus Enhancements, Phoenix Technologies, and Cullinet Software.