Sisense gives you the easiest way to get real business insights from complex data with radically innovative business analytics. Sisense empowers everyday business users to independently manage, analyze and visualize complex data quickly and cost-effectively. The company’s mission is to transform complex data into insights everywhere, enabling access to business intelligence across the entire organization. Its leading innovation is used by companies seeking to gain insights to their own business, and also embedded by technology and service companies that aim to provide additional insights and value for their customers.
Data is complex, but getting the answers you need shouldn’t be. Insights should be instantly accessible to everyone, everywhere regardless of their technical ability. Sisense simplifies every step of the analytics process – from data preparation to discovery of insights.
Need to see ROI in weeks or months instead of years? Sisense’s Single–Stack™ solution and subscription based pricing makes it easy to connect your data, get up and running instantly and deliver fast results. Sound too good to be true? Sisense will prove it by taking you from data to dashboard in just 90 minutes.
Call Center Analytics
Managing a call center requires being constantly dialed into the latest metrics and KPIs so you can reduce handling times, increase productivity, and meet service level agreements. Call centers are committed to delivering the highest level of service to their customers, which is why they need to be able to meticulously monitor their performance.
This BI solution increases the visibility of real time, business-critical metrics providing the company with the information needed to respond to challenges before they become crises.
Employee Turnover Rate
Many companies make significant investments when hiring new employees- There are recruiting costs, training costs, salary, benefits – and the list goes on. In addition, it could take a while until companies start seeing a return on their investment. Hence, companies are constantly looking for ways to reduce employee turnover rate and to prevent valued employees from leaving the company.
Orion is a premier portfolio accounting SaaS provider for advisors. Its 950+ clients manage assets spanning 1.5million accounts and totaling nearly $375 billion. A lot of responsibility, wouldn’t you say? No wonder they needed a powerful, dependable, accurate BI tool.
The trouble was, when Sisense met them, they were using a static reporting solution that served up stale news weeks after month’s-end… while their customers wanted pre-configured, dynamic dashboards. By switching to Sisense, BI expert Malinda Jepsen was able to offer all of this, while even doubling sales revenue at the same time.
The Challenge: Stale and Static Reports
Orion’s platform gathers and analyzes data on client investments, allowing firms to view overall performance, and identify strengths and weaknesses in their business strategy. Its manually built reporting platform was flexible and customizable, but slow: by the time they generated each client report, it was already out of date. Plus, the data was static, so clients couldn’t delve in to check the details or context. They only had headline figures, giving them an idea of overall performance. If they wanted to analyze this in any way, they’d have to request a special data query.
The company needed to move from business metrics to business intelligence. Their customers needed a platform with better visualizations and direct access to accurate, up-to-date data, in order to make informed business decisions.
Interactive Embedded Analytics
Their customers wanted pre-configured dashboards, with the interactivity to let them explore their data and drill down into details. Luckily, the white labeling function in Sisense worked perfectly for this: they could embed the BI tool into their product and offer it to their clients as part of their own platform.
Now, Malinda says that advisors are better able to monitor business trends, zoom into the details, address questions regarding Assets Under Management (AUM) changes over time, new accounts opened by month/year/quarter, transaction types, top performers, cash flows, demographic trends, and more. Sisense’s Elasticube feature actually helped them to clean up, strip back, and simplify the amount of data they were using, more than halving the 500GB of data that was clogging up their SQL Server.
The project has been a resounding success. 98% of Orion’s clients have already adopted the new tool and say they find it easy to use. Nearly 2,000 users from all over the 200gb Sisense Elasticube now engage with dashboard views. Moreover, Orion has seen its business nearly double since the rollout.
Orion’s customers went from being unable to explain how the summarized numbers on their monthly report were reached, to being able to trace data all the way back to the source to figure out exactly what happened. End users can go on to explore and explain any surprises, uncovering invaluable insights.
Meet the virtuoso
Amir Orad is the CEO and Board member of Sisense. He brings proven success in leading and scaling businesses by orders of magnitude in both start-up and public company settings as well as multiple exits and M&As. Orad led the company’s business functions since it was a $30M business, first as EVP and later as President and CEO. Under his leadership the business grew over six fold with Wall Street reported revenue nearing a $200M run rate. He was the Co-founder and CMO of Cyota Inc, a cyber analytics-powered company that was acquired by RSA Security in 2005. Orad holds an MBA from Columbia University’s executive program (Beta Gamma Sigma) and a BS in Computer Science and Management from Tel Aviv University.
“We are a leading innovation in the agile business analytics market.”