CIO Bulletin

VerseOne Group — A multi-disciplined organization providing cutting edge digital transformation solutions

Most businesses are collecting a ton of data from their customers, but the real benefit lies in optimizing this data for analysis that can drive the business forward. Digital transformation creates a system for collecting the right data and utilizing it fully for business intelligence at a higher level. It creates a way that different functional units within an organization can translate raw data into valuable insights across various touchpoints. By doing this, businesses get a single view of the customer journey, operations, production, finance, and business opportunities.

Founded by Alan Neilson in 2004, VerseOne Group uses innovative technologies to positively impact people’s lives. The Company provides award-winning integrated digital solutions, based on its Open Standards-based software platforms, to more than 50 NHS Trusts and 60+ Social Housing organizations, as well as local government and commercial enterprises.

The Company’s mission is to deliver highly personalized, functional, and beautifully crafted digital solutions that offer the best engagement and experience for anyone accessing the organization’s most valuable asset: their business content. VerseOne’s effective and intelligent managing and sharing of business content create unique competitive advantages and real return on investment. VerseOne is committed to it by harnessing the power of modern technologies and data insights to provide a richer, more personalized experience. This, combined with their deep sector expertise, makes their digital solutions the gold standard for others to follow.

During the pandemic, VerseOne’s digital transformation plans accelerated, which allowed them to offer the customers better and more timely solutions. The Company is rolling out newer plans so that they can offer more efficient digital service to their customers. VerseOne believes that with a strong foundation, it can provide services digitally in the future to better-connected colleagues and customers.

Providing excellent customer experience through cutting edge innovations

VerseOne’s highly adaptable and soft key configurable Digital Experience platform is the reason behind its powerful customer websites, intelligent work hubs, and portals. It has been developed with open standards and APIs, ensuring the system is robust and scalable, giving you the ability to grow and adapt your experience as your organization’s priorities and strategies change.

The company also has a distinct edge over its competitors because they own the IP on all the products they offer. This, with a deep understanding of the sectors that they work with, allows them to be incredibly agile when it comes to developing a customer solution. And, if the company is unable to meet a customers’ needs by using its standard library of product modules, it adapts its solution to fit their needs. Innovation is a founding principle of VerseOne, and it remains committed to it by harnessing the power of modern technologies to provide a richer, more engaging experience. This makes its digital solutions the gold standard for others to follow. As an example: it has an exciting collaboration and communication product suite called Vocoll, which boosts workforce knowledge-sharing, leading to faster customer response and service delivery. The integrated ‘knowledge bot’ and AI-based capabilities of the Vocoll component provide rapid, powerful tools for self-serve diagnostics and issues logging and resolution.

VerseOne has achieved incredible operational efficiencies through several core policies that go to the very heart of what VerseOne is all about. Central to this is the true empowerment of every member of the organization who has a voice and the opportunity to make their voices heard and opinions taken into account. This supported by a fundamentally flat organization and distributed decision making to each function means that the right decisions and/or improvements are made rapidly and collectively.

VerseOne has held and passed the internationally coveted quality accreditation of ISO9001-2015 over the past six years and the equally prestigious security accreditation ISO27001. Its continual improvement program always looks for ways to enhance the products and services we deliver to the customers.

All VerseOne digital products and services are managed and optimized for Microsoft’s secure Azure Cloud computing platform. VerseOne’s solutions - websites, intranets, personalized portals, or collaboration platforms - are secure, fully ‘integration-ready,’ and optimized for multi-channel smart device delivery. VerseOne delivers the strategy to implementation and everything in between to help you differentiate and lead in the market sector you operate in. All its services are tailored to the clients’ individual needs and backed up by 17 years of industry-specific experience. Their total Engagement Programme (TEP360) provides:

Strategic services
Creative services
Implementations services
Managed Cloud services
Digital services

Sensible corporate social responsibilities

VerseOne was founded to make a positive and meaningful impact on people’s lives that it offers solutions for. This ethos of making a positive impact is in the Company’s DNA. In addition to what it does as a business for its customer organizations, it also has a strong commitment to its social and environmental responsibilities. As a further significant step in delivering on this commitment, it launched its Communities and Charities Fund - set up directly to help and support good causes linked with those local communities supported by its customers.

Through the C&C Fund, it gives up about 5% of each solution to good causes and community projects that its customers support, which is significant. In the last 18 months, it has donated to Aspire Realise Coast to Coast, St. Johns Ambulance, Croydon NHS, Northamptonshire NHS, and Wings of Grace. It has also signed up to E&Y Foundation, where it has agreed to sponsor two young people through their program. The EY Foundation supports underprivileged youths from schools and puts them through a program that includes one week of training at EY and then another week based at its VerseOne.

VerseOne works with customers in the NHS, Social Housing, and Local Government, providing a number of key digital products and services. These are managed on and optimized for Microsoft’s secure Azure Cloud computing platform. All VerseOne’s solutions - websites, intranets, personalized portals, or collaboration platforms - are secure, fully ‘integration-ready,’ and optimized for multi-channel smart device delivery. The Company’s product portfolio includes:

Digital Experience Management (VerseOne CMS) including Websites, Inteligent Work Hubs (Intranets), Portals, and Micro-sites Process Automation and AI (VerseOne BPA) Business Systems Integration (VerseOne Autevo) Communications and Collaboration (VerseOne Vocoll)

Meet the Founder

A fervent leader who has a passion for innovation and the ability to think creatively, Alan Neilson is the Founder and Executive Chairman of VerseOne Group. He earned his BSc degree in Computer Studies and has wide experience that comes from more than 30 years in IT. Alan also acts as a director, adviser, and investor for several IT and technology start-up companies.

Alan was the CEO and one of the founding directors of royalblue technologies plc. During his 15 years at royalblue, he gained experience in corporate finance, due diligence, and acquisitions as part of the Company’s growth, which culminated in the IPO on the London Stock Exchange in 1997. Alan is also an active philanthropist, supporting the Prince’s Trust and National Autistic Society with treks to the North Pole and the Atacama Desert and Himalayas.