Alexa WELL elevates patient experience with a unified hub for healthcare communication
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March Edition 2021

WELL elevates patient experience with a unified hub for healthcare communication

WELL elevates patient experience with a unified hub for healthcare communication

‘Patient-centric’ approaches, despite approaching meaningless buzzword status in healthcare, have been proven to yield positive results. Traditionally, ‘patient centric’ is used to refer to the relationship between the patient, the physician, and the care team. However, there are numerous other opportunities to reinforce the patient centric methodology. One of those opportunities presents itself in communications solutions.

Yet in the majority of communications solutions, the workflow remains primarily focused on the provider, grouping conversations by individual, care team, or hospital group, with the patient being considered as an afterthought. It’s time for a change.

WELL is the most trusted patient communication platform for healthcare. The company has favorable, bidirectional conversations between providers and patients across multitude channels such as texting, email, telephone, and live chat. WELL caters to many country’s leading health systems and over 31 million patients.

WELL is located in Santa Barbara, California and was established in 2015. It is the highest rated platform (as of 5/22/2020) in patient outreach on KLAS and consistently the highest rated patient engagement software on G2 and Capterra.

WELL seamlessly integrates with already present clinical and administrative systems to elevate adoption of patient portals, payment platforms, and much more.

WELL provides patient outreach, care management program enrollment, appointment reminders, post-discharge management, referrals, and health risk assessment delivery, among other important patient communications that drive health outcomes.

Workflow Configuration

WELL allows you to create custom conversational messaging workflows from scratch or utilize an ever-expanding library of customizable messaging workflows.

Unified Communication

Route communications from disparate sources through a single channel to establish consistency and trust and provide transparency throughout the organization.

Why choose WELL?

Secure: WELL is HITRUST CSF Certified and Veracode Verified and leads the industry in healthcare technology security.

Scalable: WELL was built for enterprise and its architecture can scale whenever additional capacity is needed.

Integrated: WELL integrates with your EHR in real-time via API, FHIR, and HL72. It also integrates with the leading HIT vendors through the firm’s own flexible APIs.

Solutions at its best

Care Management: WELL enables patient outreach, care management program enrollment, appointment reminders, post-discharge management, referrals, and health risk assessment delivery, among other important patient communications that drive health outcomes.

Workflow Configuration: WELL allows you to create custom conversational messaging workflows from scratch or utilize an ever-expanding library of customizable messaging workflows.

Unified Communication: Route communications from disparate sources through a single channel to establish consistency and trust and provide transparency throughout the organization.

WELL Analytics: WELL Analytics provides a broad data set drawn from multiple sources and exports to existing data warehouses. It provides enterprise-grade analytics capabilities, generating customizable reports for multiple stakeholders, so each one can measure, monitor, and alert on what matters.

Automations: Allow staff members to focus on complex patient interactions by automating manual and repetitive messaging to provide consistent, high quality interactions for patients throughout their healthcare journey.

Payment notification: Lets patients know they have a bill available to view by sending them a text message from your recognizable office phone number with a link to a secure payment portal.

Referral Authorization: WELL’s robust rules engine automates continued outreach for authorized referrals. Two-way texting allows patients to respond, escalating to a live agent for scheduling and reducing costly referral leakage.

Patient Surveys & Reviews: Improve patient satisfaction and online reviews by automating patient surveys and directing satisfied patients to leave an online review.

Pre-Appointment Instructions: Make sure your patients are ready for their appointment by sending pre-appointment instructions.

Appointment Reminders: Reduce no-shows with a custom cadence of appointment reminders that ensure your patients show up for their appointments or give you ample notice of a cancellation so you can improve slot utilization.

WELL Health Partnership Program in company’s words..

At WELL, we play nice with others. We welcome new partnerships with other healthcare IT companies. We make it easy to add our powerful communication platform to your application.

WELL offers multiple integration options, such as APIs, White Label, and OEM, and works collaboratively with partners to develop new functionality. We believe in success together.

Control the conversation with your patients

We enable you to piggyback on WELL’s industry leading HITRUST-grade infrastructure, omni-channel communication options, end-user platform, and EMR connectors – all from a single endpoint.

Increase your engagement with WELL

Add a patient communication layer to your product by integrating with WELL. Help your customers leverage the valuable clinical and administrative information. Use WELL to deliver information to patients via text, phone, email, and live-chat.

Benefits

Once integrated your content is automatically, routed by our fault tolerant telco stack with retry capabilities, protected by our HITRUST-grade infrastructure with encryption, and delivered to patients in your desired modality from a unified number. It is also logged for health systems in the WELL interface, which is staffed by live agents for service recovery.

Use-Cases

Enable delightful patient experiences such as, gift card for late appointments, insurance card processing and eligibility status, on-time ride scheduling, portal enrollment with unique token delivery, after-care summaries and treatment instructions, and automated statement delivery, claims status and payment requests. And thousands more….

Guillaume de Zwirek, CEO

Guillaume founded WELL in 2015 out of exasperation with the inefficiency of communicating with his healthcare system while living in fear of sudden cardiac arrest. He has since made it his mission to transform healthcare into a industry renowned for its customer service.

Guillaume started his career as a Product Marketing Manager at Google, where he led partnerships with the International Olympic Committee, National Football League, and produced one of Google’s first national TV commercials — Google Zeitgeist.

He later worked under the leadership of Kevin O’Conner (DoubleClick) at Graphiq.com, where he was a member of the executive leadership team and built the companies‘ Publishing and Performance Marketing teams. Graphiq was acquired by Amazon Alexa.

Guillaume received his preparatory degree in Classical Guitar Performance from the San Francisco Conservatory of Music. He is also a graduate of the University of Southern California, where he received dual degrees in Music (Classical Guitar) and Business Administration (Finance).

Guillaume is a 6-time Ironman triathlete, and proud father to a newborn son, a goldendoodle, and 4 silkie chickens.

“WELL provides patient communication solutions for IT, revenue cycle management, patient experience, home health, FQHCs and more.”

“WELL is the only two-way digital solution that unifies the full lifecycle of patient interactions.”

“We deliver multilingual, conversational messaging in each patient’s preferred channel for an unparalleled experience.”


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