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Wysdom – Providing machine learning tools augmented by human validation to improve virtual agent experiences

Wysdom – Providing machine learning tools augmented by human validation to improve virtual agent experiences

With the advent of personalized products and on-call delivery, customers have come to expect a new standard experience: fast, easy, accurate, and personalized. Accomplishing this without sacrificing your workday can be a challenge, since the data processing required to meet these needs is immense. Artificial Intelligence (AI) conversational platforms are changing the manner in which organizations engage their clients and empower their employees. Modern day’s intelligent assistants are now loaded with skills. They can check the climate, traffic and sports scores. They can play music, interpret words and send text messages. They can even do the math, make jokes and read stories. In any case, the conversational AI system is integrating various tools and advances intended to comprehend and effectively follow up on user inputs in real-time.

Wysdom is the easiest way for businesses around the world to offer conversational AI that actually works. Built on nearly a decade of research and patented technology innovation, it transforms the way conversational AI learns from customers and gets better every day. The firm offers the only comprehensive conversational AI service, with cutting-edge AI management tools, tech, a massive library of AI training data, and an AI training practice to ensure your solution performs well. And unlike typical vendors that rely on you to constantly monitor and optimize your Conversational AI, the firm does all the work for you as your business evolves, from set-up to optimization. It connects with customers and their employees, and answer questions, complete purchases, or transacts anytime using natural language AI.

Best-in-class Solutions Provided to Improve Virtual Experience

Virtual Agent Implementation: As your Virtual Agent Implementation Partner, the company provides options for state-of-the-art NLP infrastructure combined with insight-gathering tools, design services, a massive library of AI training data, and the support of a team that cares about your success. Wysdom’s turnkey service is a fully-managed text-based Conversational AI product that can be run on your website, your apps, your internal tools, and your social channels. Your customers will get answers faster, 24/7, and if necessary be transferred to a live agent without having to repeat themselves. The agent will get a full history of the conversation up to that point.

Virtual Agent Tune-Ups: It is a virtual agent delivering exceptional customer service requires a lot of attention. And there are clear steps to making a virtual agent customers love. The company has the experience and specialized tooling to quickly tune-up your virtual agent, so it delivers the premium service customer’s demand. This lets your customers interact with your brand through a smart device like a smart speaker and lets you serve up brand and product information through platforms like Google Assistant, Alexa, Siri, and Cortana. It makes your customers experience with you more convenient and far less time-consuming.

Virtual Agent Implementation: As your Virtual Agent Implementation Partner, Wysdom provides options for state-of-the-art NLP infrastructure combined with insight-gathering tools, design services, a massive library of AI training data, and the support of a team that cares about your success. Users can have an experienced AI team (conversation designers, engineers, editors, analysts, and translators) working together to continually optimize the customer experience for your AI applications.

Wysdom Studio and AI Optimization: This is a group of experienced conversation designers, ML engineers, editors, linguists, analysts and translators who come with as-a-service offering. Optimizing AI is all they do, every day. Rather than sourcing all these experts yourself (and paying for their expertise when you need them), they’ll all be in the background from day one making sure your Conversational AI products are working optimally. Studio is powered by proprietary tools developed in house, like satisfaction modeling, impact scoring, relevancy filters, novelty scoring, content classifiers, explicit feedback analyzers, response generators, intent recommenders, and more. It gathers customer behavior, automatically predicts where the firm can optimize your journeys, dialogues, content and NLP as needed so you’re always in the position to give your customers what they want.

The Leader Upfront

Ian Collins is the Co-Founder and serves as the Chief Executive Officer of Wysdom.AI. He has founded and grown six technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree and most recently Wysdom.AI. Mr. Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

“We use tools augmented by human validation to give businesses new ways to study, fix, and maximize revenue generation.”

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